Shipping policy

Shipping Policy

Order processing
Orders are processed as quickly as possible once payment has been confirmed. Processing times may vary during busy periods, weekends and public holidays.

Delivery times
Some Rise n Roam products may be dispatched directly from an international fulfilment partner. Delivery times can therefore vary depending on the product, carrier and customs processing. A realistic estimated delivery timeframe will be provided before you complete your purchase.

Shipping costs
Any applicable shipping charges will be displayed before you complete your purchase.

Delivery address
Please make sure your delivery address is complete and accurate before placing your order. If you notice an error after ordering, contact us as soon as possible at hello@risenroam.com.

Delays or missing orders
If your order is delayed or has not arrived within the expected delivery period, please contact us at hello@risenroam.com and we will investigate.

Damaged deliveries
If your order arrives damaged, please contact us as soon as possible and include photographs where possible so we can help resolve the issue.

Contact us
If you have any questions about delivery or shipping, contact us at hello@risenroam.com.